--- title: My accounts been suspended - what can I do? description: We only suspend accounts when absolutely necessary. --- [Skip to content](https://help.blakemarkdigital.co.uk/my-accounts-been-suspended-what-can-i-do#main-content) English - United Kingdom Show submenu for translations [More support](https://help.blakemarkdigital.co.uk/kb-tickets/new) [Support Portal](https://help.blakemarkdigital.co.uk/support-portal) [![Blake Mark Digital Logo](https://help.blakemarkdigital.co.uk/hs-fs/hubfs/Asset%205.png?width=200&height=57&name=Asset%205.png)](https://blakemarkproductions.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [More support](https://help.blakemarkdigital.co.uk/kb-tickets/new) - [Support Portal](https://help.blakemarkdigital.co.uk/support-portal) - [Contact Support](https://help.blakemarkproductions.com/support-portal) [Contact Support](https://help.blakemarkproductions.com/support-portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.blakemarkdigital.co.uk/) 2. [Getting Started](https://help.blakemarkdigital.co.uk/getting-started) # My accounts been suspended - what can I do? We only suspend accounts when absolutely necessary. If you are seeing a message that says your website is temporarily offline, then there are two likely reasons: ### Your hosting plan is overdue Hosting invoices are raised 30 days before the renewal date and have a further seven days grace after the renewal date - giving a 37 day payment window. In that time we will normally send at least 5 email reminders before suspending your account. You can re-activate a site automatically within minutes by paying the overdue invoice. ### Your site or email accounts have been compromised We operate a broad range of security measures. As part of our security strategy, we scan in real time all file uploads to your website, and periodically we carry out full scans against open source and proprietary malware fingerprint databases. If these systems detect a match that represents a likely threat to the security of your website content, then we will suspend the account to protect the integrity and reputation of your business, our network and other customers on the same server. We also monitor unusual email activity. If we find your account is suddenly sending out a large number of email to non-existent addresses, or we begin receiving a lot of complaints regarding email originating from your account, then we will again suspend your account pending investigation. If this is the reason for your suspension then you will likely have received a Security Notice detailing the issue(s). - [Getting Started](https://help.blakemarkdigital.co.uk/getting-started) - [Web Hosting](https://help.blakemarkdigital.co.uk/web-hosting#main-content) - [Elementor](https://help.blakemarkdigital.co.uk/web-hosting#elementor) - [WordPress](https://help.blakemarkdigital.co.uk/web-hosting#wordpress) - [Security](https://help.blakemarkdigital.co.uk/web-hosting#security) - [Email](https://help.blakemarkdigital.co.uk/email#main-content) - [Mail Clients](https://help.blakemarkdigital.co.uk/email#mail-clients) - [SpamExperts](https://help.blakemarkdigital.co.uk/email#spamexperts) - [MailChannels](https://help.blakemarkdigital.co.uk/email#mailchannels) - [Domains](https://help.blakemarkdigital.co.uk/domains#main-content) - [Domain Privacy](https://help.blakemarkdigital.co.uk/domains#domain-privacy) - [Billing](https://help.blakemarkdigital.co.uk/billing) - [cPanel](https://help.blakemarkdigital.co.uk/cpanel#main-content) - [JetBackup](https://help.blakemarkdigital.co.uk/cpanel#jetbackup) - [Softaculous](https://help.blakemarkdigital.co.uk/cpanel#softaculous) - [WordPress Glossary Terms](https://help.blakemarkdigital.co.uk/wordpress-glossary-terms#main-content) - [H](https://help.blakemarkdigital.co.uk/wordpress-glossary-terms#h) [![Blake Mark Digital Logo](https://help.blakemarkdigital.co.uk/hs-fs/hubfs/Asset%205.png?width=250&height=71&name=Asset%205.png "Blake Mark Digital Logo")](https://blakemarkdigital.co.uk/) Blake Mark Digital is a digital marketing agency supporting SMEs and non-profits with strategic branding, content, and campaigns that drive real results 124-128 City Road, London, EC1V 2NX [support@blakemarkdigital.co.uk](mailto:support@blakemarkdigital.co.uk) +44 20 4578 9582 [mailto:support@blakemarkproductions.com](mailto:support@blakemarkproductions.com) Copyright © Blake Mark Productions Ltd