--- title: Restore or download an email account backup description: This guide walks you through restoring or downloading a backup file for an email account. --- [Skip to content](https://help.blakemarkdigital.co.uk/restore-or-download-an-email-account-backup#main-content) English - United Kingdom Show submenu for translations [More support](https://help.blakemarkdigital.co.uk/kb-tickets/new) [Support Portal](https://help.blakemarkdigital.co.uk/support-portal) [![Blake Mark Digital Logo](https://help.blakemarkdigital.co.uk/hs-fs/hubfs/Asset%205.png?width=200&height=57&name=Asset%205.png)](https://blakemarkproductions.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [More support](https://help.blakemarkdigital.co.uk/kb-tickets/new) - [Support Portal](https://help.blakemarkdigital.co.uk/support-portal) - [Contact Support](https://help.blakemarkproductions.com/support-portal) [Contact Support](https://help.blakemarkproductions.com/support-portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.blakemarkdigital.co.uk/) 2. [cPanel](https://help.blakemarkdigital.co.uk/cpanel) 3. [JetBackup](https://help.blakemarkdigital.co.uk/cpanel#jetbackup) # Restore or download an email account backup This guide walks you through restoring or downloading a backup file for an email account. We have a separate guide that focuses on full account and file restoration using JetBackup and another for [restoring a database](https://help.blakemarkdigital.co.uk/restore-or-download-a-database-backup). JetBackup is accessed from within your account's cPanel, in the **Files** section. #### Restore an email account By completing this process to restore an email account you will be replacing the entire mailbox of the account you restore with the one from the back up you select. This will mean you'll lose any email held in the mailbox between the time of the backup selected and the restore time. It is not possible to restore individual emails or folders. In order to access JetBackup you will have to be able to access your cPanel account. If you aren't sure how to access this, please see our guide on **[Logging in to cPanel](https://help.blakemarkdigital.co.uk/how-do-i-login-to-my-hostings-cpanel-control-panel)** 1. Log into cPanel. 2. Under the **Files** section, click on **JetBackup 5** to go to the JetBackup Dashboard.![](https://files.helpdocs.io/8nzbvyta9f/articles/iz2x8sp5s4/1651062578405/jet-backup-email-image-1.png) 3. From the JetBackup dashboard click **Email Accounts.**![](https://help.blakemarkdigital.co.uk/hs-fs/hubfs/image-png-Sep-14-2026-08-32-10-1791-AM.png?width=670&height=339&name=image-png-Sep-14-2026-08-32-10-1791-AM.png) 4. You'll see a list of email accounts, Click on the account you would like to restore to revert to the most recent backup.![](https://files.helpdocs.io/8nzbvyta9f/articles/3fsqifun3v/1650618275227/jet-backup-5-image-email-restore.png) 5. If you would like to restore to another date, click on **Choose other backup**.![](https://files.helpdocs.io/8nzbvyta9f/articles/3fsqifun3v/1650618343210/jet-backup-5-image-email-restore-date.png) 6. Once you are happy with the date of the backup, click the **Restore** button![](https://files.helpdocs.io/8nzbvyta9f/articles/3fsqifun3v/1650618402649/jet-backup-5-image-email-restore-restore-butto.png) 7. On the confirm screen, click **Restore Selected Items**.![](https://files.helpdocs.io/8nzbvyta9f/articles/3fsqifun3v/1650618472493/jet-backup-5-image-email-restore-selected-items.png) 8. You can then return to the dashboard and click the **Queue** button to check on progress - you'll see when the backup is marked as Status **Completed**.![](https://files.helpdocs.io/8nzbvyta9f/articles/3fsqifun3v/1650618596748/jet-backup-5-image-email-restore-queue.png) #### Queued Jobs and Email notifications: We have a separate guide that covers the [**Job Queue and setting up Email Notifications.**](https://help.blakemarkdigital.co.uk/how-to-view-queued-jobs-and-email-notifications) #### Download or Restore As well as restoring, JetBackup also allows you to download a copy of the backup files that can then be saved to your local device. - click **Download**. - [Getting Started](https://help.blakemarkdigital.co.uk/getting-started) - [Web Hosting](https://help.blakemarkdigital.co.uk/web-hosting#main-content) - [Elementor](https://help.blakemarkdigital.co.uk/web-hosting#elementor) - [WordPress](https://help.blakemarkdigital.co.uk/web-hosting#wordpress) - [Security](https://help.blakemarkdigital.co.uk/web-hosting#security) - [Email](https://help.blakemarkdigital.co.uk/email#main-content) - [Mail Clients](https://help.blakemarkdigital.co.uk/email#mail-clients) - [SpamExperts](https://help.blakemarkdigital.co.uk/email#spamexperts) - [MailChannels](https://help.blakemarkdigital.co.uk/email#mailchannels) - [Domains](https://help.blakemarkdigital.co.uk/domains#main-content) - [Domain Privacy](https://help.blakemarkdigital.co.uk/domains#domain-privacy) - [Billing](https://help.blakemarkdigital.co.uk/billing) - [cPanel](https://help.blakemarkdigital.co.uk/cpanel#main-content) - [JetBackup](https://help.blakemarkdigital.co.uk/cpanel#jetbackup) - [Softaculous](https://help.blakemarkdigital.co.uk/cpanel#softaculous) - [WordPress Glossary Terms](https://help.blakemarkdigital.co.uk/wordpress-glossary-terms#main-content) - [H](https://help.blakemarkdigital.co.uk/wordpress-glossary-terms#h) [![Blake Mark Digital Logo](https://help.blakemarkdigital.co.uk/hs-fs/hubfs/Asset%205.png?width=250&height=71&name=Asset%205.png "Blake Mark Digital Logo")](https://blakemarkdigital.co.uk/) Blake Mark Digital is a digital marketing agency supporting SMEs and non-profits with strategic branding, content, and campaigns that drive real results 124-128 City Road, London, EC1V 2NX [support@blakemarkdigital.co.uk](mailto:support@blakemarkdigital.co.uk) +44 20 4578 9582 [mailto:support@blakemarkproductions.com](mailto:support@blakemarkproductions.com) Copyright © Blake Mark Productions Ltd